Office Hours:
Our office hours are Monday to Friday 8:00 AM – 6:00 PM, but if you decide to contact us after our business hours, we will be glad to always check the messages, mail, voicemails and get back to you as soon as possible.
Payments
Payment is due at the time of the service. We accept Cash, Personal Checks, Venmo, Bills.com
Cancellation Fee
If you wish to cancel or reschedule a cleaning appointment, we require at least 48 hours notice. If a cleaning appointment is canceled less than 48 hours in advance or if we are unable to enter the house at the time of cleaning, a cancellation fee of half of the cost of the scheduled cleaning will be charged.
If a cleaning appointment is rescheduled less than 48 hours in advance, rather than canceled, a fee of 50$ will be charged.
Return Check Fee
Returned checks are subject to a $35 processing fee that will be added to your account.
Service Quality Guarantee
Supreme Home cleaning provides outstanding cleaning services for all our clients. If for any reason you are unhappy with any of the cleaning services offered, we require to notify us within 24 hours of service. We will try to solve/correct the problem. If we don’t receive notice within 24 hours or if you decide to fix the problem on your own, we will not be able to solve it nor will you be compensated for your inconvenience.
Things to know before the cleaning:
Valuable items such as cash, documents, jewelry, gift cards, keys, etc should be removed prior to the cleaning as we have no liability for these items. If you need us to clean a place with high value items we need to complete an inventory list together.
Pets
Before scheduling the cleaning appointment with our company, please inform us if you have any pets. We prefer them away from the area we have to clean so we could be able to give you the best service.
Limitations not included in our cleaning
-cleaning homes that have been infested with bed bugs
-cleaning cat litter box
-handling of pet feces
-hand washing clothes
-providing laundry services, if the laundry system is not in the building
Holidays
Supreme Home Cleaning is CLOSED on all Federal Holidays:
- New Year’s Day (January 1).
- Birthday of Martin Luther King, Jr. (Third Monday in January).
- Washington’s Birthday (Third Monday in February).
- Memorial Day (Last Monday in May).
- Independence Day (July 4).
- Labor Day (First Monday in September).
- Columbus Day (Second Monday in October).
- Veterans Day (November 11).
- Thanksgiving Day (Fourth Thursday in November).
- Christmas Day (December 25).
Appointment Reminders
Supreme Home Cleaning is happy to provide this courtesy service. Please inform our office staff at booking if you would like us to provide appointments reminders.
Insurance
Our company is licensed, fully insured and bonded.
For additional information call us at 781-475-2206